Privacy Policy

We may collect details you provide, such as your name, phone number, email address, city, age, height, weight, health history, current medicines, weight goals, and eligibility answers.

We may also collect basic technical information needed to run and protect the website, such as device, browser, and usage information.

We use your information to operate the eligibility flow, help the care team follow up, support doctor consultations, improve the service, and meet legal or regulatory obligations that apply in India.

Weight-loss medications require medical evaluation. Your answers help prepare for a review, but they do not replace a consultation with a qualified doctor.

Prescriptions, treatment plans, and medical decisions are made by qualified doctors only. ZentraHealth does not automatically approve, prescribe, or guarantee any medicine.

Doctors may decide that a medication or treatment plan is not suitable for you based on your medical history, examination, test results, or other clinical factors.

We may share relevant information with doctors, care coordinators, technology providers, and service partners who help us provide and maintain the service.

We do not sell your personal health information. We may disclose information if required by law, regulation, court order, or to protect safety and security.

We use reasonable technical and organisational safeguards to protect personal information. No online system is completely secure, so please avoid sharing information through channels you do not trust.

Access to sensitive operational tools should be limited to authorised team members and protected with appropriate credentials.

You may contact us to ask about your information, request corrections, or request deletion where applicable. Some information may need to be retained for legal, clinical, security, or record-keeping reasons.

If you do not want to provide health information online, you should not complete the eligibility flow.

ZentraHealth is not a substitute for emergency medical care. If you have chest pain, severe breathing difficulty, signs of stroke, severe allergic reaction, suicidal thoughts, or any urgent medical concern, call local emergency services or go to the nearest emergency department immediately.